Return and Refund Policy

LAST UPDATED: OCTOBER 26, 2021

Thank you for shopping at Terra-Nova Craftworks.

If you are not entirely satisfied with your purchase, we're here to help.

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Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

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Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

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Shipping

We will provide a pre-paid shipping label for the item's return.